Refund Policy

Cancellation and Refund Policy.

This policy governs how cancellations, reschedules, and refunds are handled at Devarda.ink.

1. General Principles

Tattoo services are permanent and the results cannot be restored to their original state. Deposits are collected to secure appointments and formalize the commitment between clients and the studio. This policy is designed to reflect the preparation costs already incurred by the studio, including consultation time, design work, and artist scheduling.

2. Deposits

2.1 Nature of Deposits

Deposits paid are non-refundable. The deposit serves as an appointment guarantee and is not a service fee for work performed prior to the tattoo session. Final payment for the tattoo is collected before or during the session.

2.2 When Deposits Are Refunded

Full refunds are available in the following circumstances:

  • Devarda.ink cancels the appointment due to internal studio reasons, including force majeure or circumstances beyond the studio's control.
  • Devarda.ink declines the project after initial consultation due to technical reasons or feasibility concerns, before the appointment is confirmed.
  • Client cancels more than 7 days in advance and has provided written notice (email or WhatsApp) — the deposit may be transferred to a replacement appointment, rather than refunded in cash.

2.3 Deposits Are Not Refunded

Deposits are non-refundable in the following circumstances:

  • Client cancellation within 7 days of the appointment.
  • Failure to attend without notice (no-show).
  • Arrival more than 30 minutes late without confirming with the studio.
  • Cancellation after the tattoo session has begun.
  • Undisclosed health conditions discovered on the day of the appointment.

3. Rescheduling

3.1 Rescheduling Procedure

Rescheduling may be requested with a minimum of 7 calendar days' notice prior to the appointment date. Reschedule requests must be submitted via email or WhatsApp to the Devarda.ink team.

3.2 Rescheduling Fees

Rescheduling within 7 days of the appointment requires studio approval and may incur an administrative fee at Devarda.ink's discretion. Any applicable fees will be communicated prior to approval.

3.3 Rescheduling Limits

Appointments may be rescheduled a maximum of two times. A third or subsequent reschedule requires a new deposit to secure the appointment.

4. Late Arrival

4.1 Late Arrival Policy

Arrival more than 30 minutes late without notifying the studio may result in appointment cancellation. In such cases, the deposit is forfeited and a new appointment will require a new deposit.

4.2 Notifying the Studio of Late Arrival

If you will be late, please contact Devarda.ink as soon as possible via WhatsApp or email. We will make reasonable efforts to accommodate your schedule, but cannot guarantee the appointment will be honored after 30 minutes of lateness.

5. No-Shows

Failure to attend without prior notice (no-show) will result in:

  • Forfeiture of the deposit (non-refundable).
  • The appointment being considered cancelled by the client.
  • New bookings requiring full deposit as security.

Devarda.ink reserves the right to decline inquiries from clients with a history of unexplained no-shows.

6. Cancellations by Devarda.ink

Devarda.ink reserves the right to cancel appointments in the following circumstances:

  • Force majeure — natural disasters, epidemics, or emergencies beyond the studio's control.
  • The artist's condition prevents the session from proceeding.
  • The client is found to have provided false information or failed to disclose relevant health conditions.
  • The client behaves in a rude, threatening, or disrespectful manner toward studio staff.

In all cases of cancellation by Devarda.ink, the deposit will be refunded in full or transferred to a rescheduled date at the client's preference.

7. Partially Completed Sessions

If a tattoo session is terminated by the client before completion for personal reasons, fees already paid are non-refundable. Additional sessions to complete the design will incur additional charges at the studio's discretion.

8. Additional Sessions and Design Modifications

If Devarda.ink determines that an additional session is required to adequately complete the design, the cost of such session will be communicated prior to scheduling. Clients may choose not to proceed without additional obligation, but the final result may not match the agreed original design.

9. How to Request a Cancellation or Refund

Requests for cancellation or refunds may be submitted through:

  • WhatsApp: Contact the Devarda.ink team with your name, appointment date, and reason for cancellation.
  • Email: Send to studio@devardaink.com with the subject line "Refund Request – [Name]".

We will respond to requests within 1–3 business days. Approved refunds will be processed within 5–14 business days to the account or payment method used for the original payment.